Refund policy

We take great care in packing each Make Space kit, and we want it to reach you in the same condition it leaves us.

If you receive a damaged or incorrect item, please ensure the following:

• An unboxing video must be recorded from the moment the package is opened. This helps us verify and resolve your concern smoothly.
• The issue must be reported within 48 hours of delivery via email at makespaceconnect@gmail.com along with clear photos and the unboxing video.

Once your request is reviewed and approved:

• A reverse pickup will be arranged. A nominal reverse shipping fee may be applicable and will be communicated to you in advance.
• The product must be returned in its original condition - unused, unopened, and with all components intact.
• After we receive the product, it will go through a quality check. If the returned item passes inspection, a replacement order will be processed and shipped to you.

Please note:

• We do not offer returns or exchanges for reasons other than damaged or incorrect items.
• Minor variations in colour, texture, or finish may occur, as some elements are handcrafted or material-dependent - these are not considered defects.
• Requests raised after 48 hours of delivery will not be eligible for resolution.
• Claims without an unboxing video will not be eligible for resolution.
• Products that are found to be used, tampered with, or incomplete will not qualify for replacement.

If you have any doubts before placing your order, we recommend reaching out to us - we’re here to help you make an informed decision.